PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. I am truly disappointed. $('#fraudReporter').hide(); $('#sendDate').hide(); | Fantastic instant money transactions abroad. Terms and Conditions $('#tr_number').hide(); $('#phoneWrap').hide(); No CCTV or signature of/from myself. On our latest transaction she was unable to retrieve the money, we tried our post office agent who stated the account said 2 error codes & we needed to call you. AVOID at all costs - scammers and fraudsters. $('#PayDate').hide(); } else { © 2021 Trustpilot, Inc. All rights reserved. DO NOT USE ! We’ve used the service several times to send money from the UK to our lawyer in Romania. Spent money to travel all the way to an agent location at the post office. What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . More information can be found in our Cookie Policy. sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. }); // Start code here - replace this code with old one. they don't have the right information, everybody is their own, they are just here for time pass, nobody cares about you, just 200 pounds and they are unable to deliver. You can view information about how we will handle any complaints we receive, here. $('#PayDate').hide(); Do you agree with Moneygram UK’s star rating? $('#tr_number').hide(); Too bad it's not possible to give less than 1 star. $('#sendDate').hide(); I am so so so angry I will never use your service again and do no recommend anyone else to do so use western union much more reliable company . $('#phoneWrap').fadeIn(); I am very sure that if any of these useless people had lost money, especially £3000, they would be wanting an explanation and would not be taking it lightly. Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? }); it's my first time using money gram and it is the worst experience. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#ReceiveCountry__d').hide(); MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. What a bunch of incompetent losers. if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { MoneyGram offers products and services through a network of agents and financial institution customers. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. if ($('#Webform_Type_of_Service__d').val() == 'mg_online') { This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. $('#tr_number').hide(); It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and … worst service, a bunch of scammers. | Read 61-80 Reviews out of 1,445 $('#PurchaseDate').hide(); We're here to help with all your MoneyGram services anytime you need. $('#mo_amount').hide(); $('#tr_number').hide(); Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('#PurchaseDate').hide(); i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. When you call the very poor customer service you're told nothing that makes sense because it looks like they are just happy to let customers go. $('#tr_number').show(); Discover what it's like to be a part of our IT team and make an impact in your career today. $('#mo_number').hide(); }); MoneyGram is the worst money transfer service ever, avoid like the plague! Do not trust and do not use Money Gram. wasted 3 hours on the phone - one said id was not uploaded, second stated id cannot be seen, third stated id was not uploaded correctly, manager said id not uploaded. $('#sendCountry__d').hide(); AVOID at all costs - scammers and fraudsters worst service, a bunch of scammers. To contact the customer service one should write to email using the website of the company. Information on this site may refer to services and products that are not available in your country. Our Services During COVID-19. Report Fraud. $('#PayDate').show(); The longest I have ever been on hold is 8 minutes but mostly it is less. Licensed as a Money Transmitter by the New York State Department of Financial Services. I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . $('#ReceiveCountry__d').hide(); I understand from an on line chat that this is permanent and irreversible. $('#PurchaseDate').show(); $('#Webform_Type_of_Service__d').change(function () { MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. $('#sendCountry__d').hide(); $('#PurchaseDate').hide(); AML on 200 euro for a 70 year old women. still not resolved and the have my money which is not transferrednor refunded. } else { How can a transaction made multiple times and verified by the same MoneyGram agents, can one day become fraudulent? } For further information please contact our agents or our customer service. Report Fraud. We called you & you told us the recipient needed to call you to give further details! $('#mo_number').hide(); So I demanded money be returned to my account immediately to be told 3-10 days I work with accounts and payments and NO payment worldwide takes 3-10 days when you can pay instant as you received the funds . $('#ReceiveCountry__d').show(); You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. Send and receive money in Ukraine with MoneyGram. We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. } else { }); done and dusted according to the phone rep. few hours down the road, i checked the status and it was still the same. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") worst service they said to receive money i have submit my id but there web page not working sender paid 50 pound and now I'm unable to receive money worst service they f**king holding my reason for f**king no reason im ready to give every type of identity. | 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. } MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. $('#PurchaseDate').hide(); I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. $('#auth_ref_number').hide(); I always have had helpful polite and pleasant customer service agents. } $('#sendDate').hide(); $('#fraudReporter').hide(); $('#Webform_Type_of_Service__d').change(function () { Worst service ever! | Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. I normally use Western Union but because of Covid I cannot. $('#NoEmailCheck').hide(); It's not the fee makes me angry it the principle. $('#sendDate').show(); $('#phoneWrap').hide(); Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. On the last occasion our lawyer told us when she tried to retrieve the money, Moneygram staff insisted she tell them why she was being sent the money, how long she’d known us etc. Report Fraud. $("#email").attr("placeholder", "Email").removeClass("validate:{required:true,email:true}").addClass("validate:{email:true}") Too bad I can't give less than 1 star. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. Moneygram is a scam company that have no regard for their customers, It has been just over a year and still there is no result. Discriminatory and extremely poor. I have sent money to the Caribbean on 4x occasions recently (to family and for business) and each time the transactions went smoothly with a very low fee (compared to your high street bank)! | $('#tr_number').show(); Use western union if you’re going to use a service or just send it from your bank and pay slightly higher fees. if ($('#Webform_Type_of_Request__c').val() === 'Report_Fraud') { Custouservice is absolutely rubbish. sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. $('#Webform_Type_of_Service__d').change(function () { $('#sendCountry__d').hide(); } Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. Furious isn’t the word ! } else { I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. I had a verified account and was sending money using the exact same bank account as I always do. if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { Cookies called them and uploaded id again - confirmed by the representative. | You can submit your refund request with or without the money order's serial number, but it's faster and costs … if ($(this).prop('checked')) { $('#sendDate').hide(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. So angry I am I send 2 complaints online as could not find a number then find a number call and speak to lady who said that suspicious activity on the receivers side ??!! $('#Webform_Type_of_Service__d').change(function () { WTAF Moneygram?! }); 24/7 customer support; Customer Support. $('#sendCountry__d').hide(); Pathetic really. $('#auth_ref_number').hide(); if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act' || $('#Webform_Type_of_Service__d').val() == 'mg_online') { We use cookies to give you the best experience on our sites. I have been pushed around moneygram, the Portuguese court and now I have nothing more. AWFUL COMPANY. Awful. $('#tr_number').hide(); Pros Of Trading With MoneyGram Customer Support. *Requirements vary by country. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. $('#mo_amount').show(); It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. Appalling!! Terms of Use } }); Become An Agent MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . } else { $('#NoEmailCheck').hide(); Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … management needs to think about it. Moneygram is ranked 38 out of 214 in Cash Services category When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. You now have £85 of our money which we cannot afford to lose, minimum wage salary, a baby to feed, £85 is a lot of money to us. }); It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. $('#PayDate').hide(); $('#mo_amount').hide(); also verified the identity of the receiver. $('#NoEmailCheck').show(); Their over enthusiastic security computers for some reason assumed I was the victim of a fraud/scam and my account was blocked and closed. $('#mo_amount').hide(); How I have no clue! Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); | Read 41-60 Reviews out of 1,425 MoneyGram exchange is rubbish too so the difference between sending from you bank and MoneyGram evens out anyway. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! $('#mo_number').hide(); Don’t even want to give 1 star. MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. i will be going to start a chargeback process now to recover my money. $('#ReceiveCountry__d').hide(); Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . $('#fraudReporter').show(); Check out what 1,445 people have written so far, and share your own experience. After requesting a refund they took ages to cancel and refund. They blocked the money I sent to my sick mother for no reason. } The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)*. I have done nothing wrong.What a very poor way to conduct business. MoneyGram worst money transfer agents! $('#sendCountry__d').show(); Details of the problem and resolution being requested. Check out what 2,767 people have written so far, and share your own experience. $('#phoneWrap').hide(); $('#auth_ref_number').show(); $(document).ready(function () { There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. MoneyGram has received strong feedback for its 24/7 customer support. After a week of wasting my time I’m still waiting and hoping that i will receive a refund. None of your business! $('#serviceType').hide(); Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. } else { $('#mo_number').hide(); $('#PayDate').hide(); The UK affiliate is regulated by the FCA, with its head office in London. $('#MAR_checkbox').hide(); I was homeless at the time, and this really contributed to my depression, not having somewhere to sleep or food to eat. $('#MAR_checkbox').show(); A UK based customer service telephone number is … $('input[name="noEmailConfirmation"]').on('click', function () { }); changed the id type, uploaded again and the same circle restarted. Site Map $('#serviceType').show(); This business doesn’t even deserve one star. It provides money transfer services, money orders, and bill payment services to consumers. $(document).ready(function () { Authorized to do business in all 50 states, D.C. and all U.S. territories. Please contact your local MoneyGram agent to verify whether the service or … $('#tr_number').hide(); You can use the MoneyGram estimator tool to estimate the cost of your transaction. $('#auth_ref_number').hide(); I set up an account to send some money to India, £100. I … This is extremely poor for a company of that magnitude. Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at AMLonline@moneygram.com . Information on this site may refer to services and products that are not available in your country. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. Sent money to Iraq kirkuk it shows they have a branch receiver been to the place they don't deal with moneygram.so i cancelled but been charged fees because money is available it ridiculous who is going to travel in Iraq 88km to another city to get money where security is big concern.i would give no star if there was an option. This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. Check out what 1,425 people have written so far, and share your own experience. you are a weak company, you do not respect your customers, it is impossible to contact monyrgam, it does not respond to claims , if I cancel a transaction, they will not return your money in 3-10 days you have to wait a long time ... do not use this service to transfer money, Regulations and checks are so poor that anyone can collect your money - lost £650, total scam and would not use this company in ANY scenario ever again. Privacy Statement If you continue on our site, you are giving your implied consent to our use of cookies. $('#serviceType').hide(); I also hear collecting the money is as straight forward as sending it. Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. Please contact your local MoneyGram agent to verify whether the service or … $('#ReceiveCountry__d').hide(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Do you agree with Moneygram UK’s star rating? Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. } }); It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. The speed of sending money is very fast. } else { Good remittance company. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { | Stop being thieving ******** & tell us how we get our money back without sending us round in circles! $('#mo_amount').hide(); $('#Webform_Type_of_Request__c').change(function () { checked in the evening to see the same message - additional information required. She was told that WE needed to call you. $('#mo_number').show(); $('#Webform_Type_of_Service__d').change(function () { I have been a long time customer of Moneygram even before I migrated to UK. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); $('#auth_ref_number').hide(); Report Fraud.