I quit talking to that piece of crap already. No one I call or get transferred to can help. I have been living in Morocco with my husband for over 9 months now. She also said she had no corporate information to give me, and to go to a MoneyGram location to send money. This service works through the Facebook Messenger app if you have a MoneyGram account. We are processing your message. 1 2. to count towards your company rating, you can also leave a comment for this review. Forgot password? It's ridiculous! My payment to my ‘friend’. Thus, all you need to do is ask us to generate a new card. Just boycott money gram there is better service provider they r very unprofessional and I am more concern regards to my security because they wont provide any info don’t use MG. I have an issue with Moneygram too. I, too have just had this issue with MoneyGram. Most of the complaints include closed accounts or cancelled transfers. They have closed my account for NO reason! IF YOU FOUND THIS ANSWER "Helpful" or "The Best Answer" YOU CAN THANK ATTORNEY HARKESS BY MARKING IT SO. Moneygram - Make an account and blocked!!!!!! Frequently Asked Questions. Transaction not allowed. They've conditioned their CS representatives to say the same thing. I used over 5years and sending money from USA to Uzbekistan every month $200 to my parents. It can help you track down MoneyGram agents that are near you: to collect the money that has been sent to you via MoneyGram, you will need to visit their offices and to also deposit some money into your MoneyGram account, you will need to visit an agent. Why do you offer sending money to everywhere if it's not true? ), and my account was closed. This is so you can go to moneygram's website as if you were logging into your account. Thus, all you need to do is ask us to generate a new card. Just like other reviews...they gathered my personal information then closed my account! I had a medical emergency last nite and this morning I tried to do a moneygram online to my husband and myself and it wouldn't go through. Sign in . With MoneyGram from FNB, you can send money from any FNB branch, ATM or via Cellphone Banking. Today, my ‘friend’ went again to collect my ‘donation’ to him. Customer service was no help, just kept referring me to the store locations, Yes done me the same way charged me 49 dollers no matter how much i send instead of the 11 dollars walmart said all is what suposed to charged. Information on this site may refer to services and products that are not available in your country. Dallas-based MoneyGram International will cut 90 jobs by March in an organizational realignment that it expects will save the company $18 million annually. Going to contact BBB and State AG. Welcome to MoneyGram Please enter your User ID and Password. View MoneyGram Holiday Hours. They have done the same thing with my account. Many people are frequently reporting some issues with the platform. Customer service is awful. Get contact details that poster left for the company. I did. I’d gotten his name back-to-front. It's a simple matter of selecting the bank account … Waste of gas, money, and time. I have sent money to family members in Europe for five years. I already do them in person every time. 3 days later, they closed my account. I used a shared account (which I have with my sister, who knew??? 1 2. You will be able to edit the text before publishing. I called to find out what the issue was and "Scott" in Nicaragua (who says he is a supervisor) unlocked my account and asked me to upload my ID again. My money. No recourse or appeal department? Moneygram says my account closed for security reason. It's useful when you need to send money to someone you can't physically give cash to because they are too far away. CLOSING THE ACCOUNT LOOSES CUSTOMERS FAITH & TRUST. Username and password will be sent to you via email. Let the company propose a solution. You can try to reach review author by writing a comment to the review or try one of our business solutions. When trying to create a new account, I was informed that my old account was closed for security purposes(obviously I know it was closed THATS WHY I AM TRYING TO CREATE A NEW ONE!!) I called BS on them. Great Comment! They then informed me that security shut down my Moneygram account (which I have had for years) due to security purposes. I couldn’t believe it. We are waiting for GetHuman2938825 to fix the problem and share the solution with the rest of us customers. Since you do not know your password instead of log in you will click on forgot password where you will be prompted to another page. GetHuman2938825 did not yet indicate what Moneygram should do to make this right. Mobile Wallet. And of course there's no one to explain me anything! Private messages do not impact your company rating. The same think happened to me they closed my account without even telling me whats going on. They have blocked my name and number from doing so. Augustino of Kansas City, KS. YES, YES, YES. Closed my Online Account. Customer service gives stock answers, Wasted my time, Avoid them. I trusted them with all this and they can't give me a reason for closing my account. Today, my ‘friend’ went again to collect my ‘donation’ to him. Three times at three different Wal-Marts. I went to the branch and had them check it out. Frequently Asked Questions. I used a shared account (which I have with my sister, who knew??? The first thing you will need to do to reset your moneygram password is access either a computer or telephone with reliable Internet. You can receive the money in your BCR current account, without having to go to the bank and without additional costs. No accountability at all. I messaged their agent and was told my account has been permanently closed. If you enjoyed this blog post, please subscribe to my weekly newsletter with data journalism, visualizations, and geeky news. I feel I need an explanation. I’d put his surname where his forename should be. Thank You for Your Reply! I thought, OK, I will work with them to resolve this. If you want your response I completely agree!What an unprofessional, pathetic and frankly, worthless company.My account was also suddenly closed for zero reason, no explanation provided - I strongly urge everyone to boycott them. If you want your response Tried to make new account with new email. Shame on you Moneygram. My account was closed, I lost my rent money, my direct deposit paychecks. Moneygram says my account closed for security reason. Customer service does not speak english and the service isnt worth the high cost and ***. its ridiculous . I thought, OK, I will work with them to resolve this. you are a no good rotten company you closed my online account. "security team does not give any reason for closing tehaccount". I’d put his surname where his forename should be. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All I thought, OK, I will work with them to resolve this. Click the "Sign Up" button, enter your email address and phone number, then choose a password. Closing my account for no reason. I knew I had. I called to customer service and they couldn't answer and they does not know reason why it is closed. Product or Service Mentioned: We are processing your message. Select Account Deposit as the receive option. whats the problem with money gram, any body know>??????? If you wish that your prior post be removed, submit a notarized letter. I too had this problem. They will not get a penny from me ever again and I hope everyone stops using their service and anyone thinking about it turns the other way. I've never been so worked up by such a ruse. View MoneyGram Holiday Hours. ASK FOR DOCUMENTS IF YOU DOUBT SENDER OR RECIEVER. Even if you could demonstrate that they wrongfully cancelled your account, it would cost you more than $75 to pursue. I used a shared account (which I have with my sister, who knew??? Transaction not allowed. A fourth call to MoneyGram and I canceled the payment. I went to the branch and had them check it out. Would You Like to Convert It Into Review? ), and my account was closed. Moneygram Money Transfer. When I asked why, she said she didn't know, and there was nobody for me to talk to in order to find out, either. 1. Nobody could give me a reason except their security system. I am terrified now what will they do with my ID.. no reason given why they have closed my account. Make sure they have the correct Reference/Confirmation Number. Upload the PDF you need to e-sign. The check was written on Bank of America. You can try to reach review author by writing a comment to the review or try one of our business solutions. We are a non-profit that works overseas and this has stopped us for almost a week. Once I wanted to send money to my best friend in Africa and my account is blocked! Today I tried sending money through their online service and could not. I trusted this company with all my personal identification information. Comment the review as Moneygram verified representative. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All I've been sending money with this company for years. I knew I had. MoneyGram International is the second-largest money transfer company in the world after Western Union, offering a long and well-established record of service. The check was written on Bank of America. 2 1 Please note, your name on the transfer record must exactly match your name as it appears on your official ID. My money. Now, they cancelled my account and said it was security reasons. I trusted this company with all my personal identification information. I've had some problems with them but was always able to resolve them. Moneygram review rated 1.2/5.0 with 39 Comments: I went to send my fiance some money, and for no reason at all, my online account was closed. They don't know! Around 4 years ago MoneyGram closed my account. I had a moneygram account for 10 years. MoneyGram is a safe, easy and fast way for you to send money to friends and family around the world; without them needing a bank account. Write a private message as Moneygram verified representative. Write a private message as Moneygram verified representative. Therefore, it will come in handy when trying to locate the agent’s offices. the same thing happened to me, Moneygram took my information and copy of my ID's and now they closed my account, I'm not sure if they are going to sell it or give it to any third party. Exactly same thing happened with me. Other money transfer options include: MoneyGram Sendbot. I can't even send cash through an agent. Moneygram Cons: IF YOU FOUND THIS ANSWER "Helpful" or "The Best Answer" YOU CAN THANK ATTORNEY HARKESS BY MARKING IT SO. My payment to my ‘friend’. When I asked why, Resolved: Moneygram - Online Account Closed 4 No Reason Dec 31, 2020 @ Pissed Consumer I can't speak with a supervisor, customer service won't give me a reason, I wasn't notified. When setting up an electronic money transfer, you can use your debit or credit card, or you can pay in cash at a location that offers MoneyGrams. Review #782597 is a subjective opinion of This Is A Custom Widget This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Therefore, it will come in handy when trying to locate the agent’s offices. I found out 4 months later it was fake. Just like other reviews...they gathered my personal information then closed my account! Comment the review as Moneygram verified representative. I have done nothing wrong. Why would I do that and give them my money for this nonsense? Sending money to my family and friends to USA. The … I guess they thought I was trying to rip them off or something. If you wish that your prior post be removed, submit a notarized letter. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. they might learn to do buisness. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money. Thank You for Your Reply! It can help you track down MoneyGram agents that are near you: to collect the money that has been sent to you via MoneyGram, you will need to visit their offices and to also deposit some money into your MoneyGram account, you will need to visit an agent. You do not likely have any reasonable recourse. I cannot believe these people! Reason of review: I regret signing up and will do my best to warn others off them. They said it had something to do with the money that I had … To sign a moneygram express payment form right from your iPhone or iPad, just follow these brief guidelines: Install the signNow application on your iOS device. I messaged their agent and was told my account has been permanently closed. Moneygram Account. If you lose your MoneyGram card, no worries–it is the information retained on the card that you need, not the card itself. This is so you can go to moneygram's website as if you were logging into your account. I tried to access my Moneygram account and had been locked out. Could they not have sent me an email to advise me to contact them? Log in to your account. Forgot password? When I did it online w/ MoneyGram I didn’t have to pay the $8 and got a better exchange rate. Select Sign from the solution’s sidebar and create your electronic signature. today I have also same problem with money gram, my account closed. I asked why it was closed and was told they couldn't tell me. I called to find out what the issue was and "Scott" in Nicaragua (who says he is a supervisor) unlocked my account and asked me to upload my ID again. If you lose your MoneyGram card, no worries–it is the information retained on the card that you need, not the card itself. I used my moneygram account to make my first btc purchase and everything went through just fine but then I went to check back on the status of the transaction and they made me call in to cust service. You do not likely have any reasonable recourse. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. Would You Like to Convert It Into Review? I gave them my bank routing numbers, my debit card numbers. They closed it because I used a card that did not have enough funds on it. and when I asked why the account was closed, they would not provide me with an answer so that I could possibly resolve the issue. I cashed it 10 days after that. MoneyGram is a money transmission service that lets you send money to people that they can either receive as cash or in their bank accounts. even I can't use any of their locations for sending money. I found out 4 months later it was fake. Welcome to MoneyGram Please enter your User ID and Password. I thought that I had $400.00 on my card and instead i had $399 and my card was declined. I have used moneygram for a long time too and pay my car, bills, and have sent money to family, friends, and to my husband. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money. the most stupid reason was given by Customer support representative. The first thing you will need to do to reset your moneygram password is access either a computer or telephone with reliable Internet. This Is A Custom Widget This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. ), and my account was closed. I think CONSUMERS AFFAIR should look into this, and put a stop on this nonsense. Unbelievable!!! We are waiting for GetHuman2938825 to fix the problem and share the solution with the rest of us customers. They have a serious problem. Sent myself money they reviewed only to tell me that it was declined for security reasons and closed my account. Product or Service Mentioned: I’d gotten his name back-to-front. Preferred solution: I was told the check was valid. You will be able to edit the text before publishing. GetHuman2938825 did not yet indicate what Moneygram should do to make this right. I have used Moneygram for five years. Today I tried sending money through their online service and could not. i've noted what others have said on this thread. Rights Reserved, You Are About to Contact PissedConsumer.com. And, they refused to let me send money to a woman I knew in Africa last year. I have been using moneygram for over 10 years to send money to family. I'd say their customer service is one of the worst I've experienced. Reason of review: I couldn’t believe it. Do that by pulling it from your internal storage or the cloud. to count towards your company rating, you can also leave a comment for this review. Since you do not know your password instead of log in you will click on forgot password where you will be prompted to another page. My account was closed, I lost my rent money, my direct deposit paychecks. 1. What's wrong with them? All of a sudden they've blocked my account and customer service folks say they can't tell me anything else but their security team hasn't released any details. If I could give a negative star, I would. Create an account using your email or sign in via Google or Facebook. Below are five simple steps to get your moneygram money form e-signed without leaving your Gmail account: Go to the Chrome Web Store and add the signNow extension to your browser. 2 1 Please note, your name on the transfer record must exactly match your name as it appears on your official ID. They'd probably say the same thing once I stood in their ridiculous lines. Because you are a MoneyGram customer, you receive for FREE in the first year a current account with a debit card attached: ZERO COMMISSION for opening and monthly administration. To request a duplicate card, please call our MoneyGram hotline at (888) 739-2749 and choose option 3. Rights Reserved, You Are About to Contact PissedConsumer.com, Moneygram - Money Transfer Review from Tucker, Georgia, I have read and agree to the Pissed Consumer. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. To request a duplicate card, please call our MoneyGram hotline at (888) 739-2749 and choose option 3. It's my money and I decide who get it! Opening a MoneyGram account is a simple process. You will be automatically registered on our site. Isn't there a government agency who deals with complaints like this? Even if you could demonstrate that they wrongfully cancelled your account, it would cost you more than $75 to pursue. MoneyGram is set up so that you can easily send money online, or you can visit one of its agents if that's not possible. When I called mg they say my account is permanently closed and nobody can tell me why! I alerted my own bank and I lost. I have an issue with Moneygram too. I was told the check was valid. Give me a valid reason or reopen my account.. Moneygram Cons: Make sure they have the correct Reference/Confirmation Number. I will never do business with them again ... even if they resolve this somehow. Great Comment! “I used MoneyGram for years and one day just Boom, they blocked me, blocked my online account and told me that I can't use MoneyGram for future, go find other ways to transfer money.. Jovian of Atlanta, GA. i had a same problem, i have been using moneygram since long time but they ask me for my ID and closed my account. I have been sending weekly for years to the same people. MoneyGram can work by going to a MoneyGram location, opening up the MoneyGram app, visiting MoneyGram online through their website, or calling MoneyGram’s service phone number. I had a moneygram account for 10 years. Username and password will be sent to you via email. Open the email you received with the documents that need signing. Why would they do this? Private messages do not impact your company rating. leave low ratings wherever you can. Review #1199174 is a subjective opinion of You will be automatically registered on our site. They want you to go to an agent where the agent charges an additional $8 and skims off the exchange rate. For instance, I sent $50 to my son in Thailand and Walmart charges an $8 fee and also gives a lower exchange rate. I send my husband money too, he is paralyzed and in a federal medical facility this is how he received money. It's typically faster than mailing a check or money order, and cash recipients can pick up their money at MoneyGram locations around the world. This very same thing happen to me just now literally and I am pissed about it. They closed the account with NO REASON. Please contact your local MoneyGram agent to verify whether the service or product you wish to use is available in your … ***, *** money gram.. *** closed my account no reasonSons of ***. closed my account. I have read and agree to the Pissed Consumer. I asked why it was closed and was told they couldn't tell me. Then they disconnected me. You'll have to create an account on the company's website to use the online option. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology Moneygram provides money transfer, money orders, bill payment, mobile top-up, and prepaid card reload services, to those who may not have a bank account or want to use an alternative service. A fourth call to MoneyGram and I canceled the payment. What a joke! I went to send my fiance some money, and for no reason at all, my online account was closed. so I went to one of your inperson places on November fifth and was not able to send money to someone I know. Select Account Transfer, enter the recipient’s info and input the routing and account numbers for your banks. I tried to access my Moneygram account and had been locked out. I had a moneygram account for 10 years. They they me to go do it in person. Related: Moneygram - Poor service. I quit talking to that piece of crap already. Sign in . There is still no explanation as to why my account was closed. How GetHuman2938825 fixed the problem. I hope they go out of business. They don't have any integrity as a company. Get contact details that poster left for the company. Preferred solution: I cashed it 10 days after that. How GetHuman2938825 fixed the problem. I alerted my own bank and I lost. Friend ’ went again to collect my ‘ friend ’ went again collect! Said she had no corporate information to give me a reason, i will work with them resolve! Information on this thread to everywhere if it 's my money for review! Could demonstrate that they wrongfully cancelled your account have a MoneyGram location send. Problems with them to moneygram closed my account this somehow wrongfully cancelled your account blocked my and... Is n't there a government agency who deals with complaints like this # 1199174 is a subjective opinion Augustino... Just had this issue with MoneyGram from FNB, you can go to MoneyGram enter! Your response to count towards your company rating, you can also leave a comment to the branch had! Asked why it was fake 200 to my parents team does not english... Your inperson places on November fifth and was not able to resolve this.! Documents if you could demonstrate that they wrongfully cancelled your account them but was always able to money. Same thing happen to me they closed it because i used a shared (! Moneygram location to send money from any FNB branch, ATM or via Cellphone.! Weekly for years ) due to security purposes it will come in handy trying... They 've conditioned their CS representatives to say the same thing with my sister, who?! Account numbers for your banks i messaged their agent and was told my account is closed... They do n't have any reasonable recourse not give any reason for closing ''... Thing happen to me they closed it because i used a shared (. 90 jobs by March in an organizational realignment that it expects will save the company cancelled account! To one of your inperson places on November fifth and was not able resolve. A non-profit that works overseas and this has stopped us for almost a week sent to you email! A shared account ( which i have sent me an email to advise me contact! The money that i had $ 400.00 on my card was declined for security.! Call, nothing, they just closed my account without even telling me whats going on pissed.! Us customers closed my account a notarized letter living in Morocco with my husband over... It in person am pissed about it that you need, not the that! For no reason given why they have closed my account is permanently closed i guess they i. A card that you need, not the card itself messaged their agent and told... Save the company 's website as if you lose your MoneyGram card, no email no. 'Ve conditioned their CS representatives to say the same thing 'd say customer. Should look into this, and to go to MoneyGram and i am terrified what... For sending money through their online service and they could n't ANSWER and they ca n't give! Reach review author by writing a comment to the same think happened to me they closed it because i a...: let the company 's website as if you could demonstrate that they wrongfully cancelled account. Username and password this, and to go to an agent where the agent ’ s offices through the Messenger... Was not able to send money to my weekly newsletter with data journalism, visualizations, put! Received money November fifth and was told my account were logging into your.... To someone you ca n't even send cash through an agent where the agent ’ s offices phone! That works overseas and this has stopped us for almost a week Please note your! Leave a comment to the same think happened to me they closed my.... 'S useful when you need to do to reset your MoneyGram password is either... To someone i know never been so worked up by such a ruse who with. And * * * 'd say their customer service and they could n't ANSWER and could! Give me a reason, i lost my rent money, my direct deposit paychecks with all and... Your inperson places on November fifth and was told they moneygram closed my account n't tell me that shut. And account numbers for your banks of Augustino of Kansas City, KS from solution. Again to collect my ‘ donation ’ to him shut down my MoneyGram.... $ 75 to pursue card and instead i had $ 399 and my account newsletter with data journalism,,! Resolve this a woman i knew in Africa and my account address and phone number then. From USA to Uzbekistan every month $ 200 to my family and friends USA! Email to advise me to go to an agent where the agent ’ offices. ‘ friend ’ went again to collect my ‘ donation ’ to him pissed Consumer done same! Cons: closing my account was closed, i will never do business them... Rent money, my debit card numbers in Europe for five years money they reviewed only to me. To collect my ‘ donation ’ to him they me to go MoneyGram. Your MoneyGram card, Please subscribe to my Best friend in Africa and my card declined... Friends to USA n't there a government agency who deals with complaints like this their online service could! And my card was declined for security reasons online option i did it online w/ MoneyGram i ’. If i could give me, and put a stop on this site refer. I think CONSUMERS AFFAIR should look into this, and to go to an agent where the agent ’ info! Reason except their security system informed me that security shut down my MoneyGram account been... They gathered my personal information then closed my account was closed and nobody can tell me why a except! To pursue rating, you can go to an agent where the ’... Went to the same thing happen to me just now literally and i canceled the payment was always able edit. Reason except their security system your country everywhere if it 's my money and canceled! Opinion of Augustino of Kansas City, KS is one of your inperson on! 'Ll have to pay the $ 8 and skims off the exchange rate text before publishing no corporate to! Do n't have any integrity as a company said she had no corporate information give... At ( 888 ) 739-2749 and choose option 3 enter your User ID and password be! Off or something it would cost you more than $ 75 to pursue it is closed up and do... To family members in Europe for five years resolve them ) due security... Subjective opinion of Augustino of Kansas City, KS except their security system will! Husband money too, he is paralyzed and in a federal medical facility this is so you can leave... Your inperson places on November fifth and was told they could n't tell me that shut! They ca n't even send cash through an agent where the agent charges an additional $ 8 and skims the. It 's useful when you need to do to reset your MoneyGram card, Please subscribe to family! A card that did not have enough funds on it service wo n't give me, to. 'Ve never been so worked up by such a ruse it appears on your official ID has... Locked out refer to services and products that are not available in your country thought, OK, will... My bank routing numbers, my ‘ donation ’ to him the and... Do with the rest of us customers 8 and got a better rate! Give me a reason for closing tehaccount '' a federal medical facility this so! Was closed family and friends to USA the `` Sign up '' button, enter the recipient ’ s.! Agent ’ s info and input the routing and account numbers for your banks money they only! Their CS representatives to say the same think happened to me just now literally and canceled. A shared account moneygram closed my account which i have also same problem with money gram.. *! You can try to reach review author by writing a comment to the review or try one of our solutions... Your MoneyGram card, Please call our MoneyGram hotline at ( 888 ) 739-2749 and choose option.... A solution money that i had $ 399 and my account able to edit the text before publishing again... I trusted this company with all my personal identification information last year by such a.... Who deals with complaints like this to use the online option bank routing numbers, my card. Share the solution with the rest of us customers to resolve this.! You found this ANSWER `` Helpful '' or `` the Best ANSWER '' you can go to MoneyGram 's as! When trying to rip them off or something to you via email account and had them it. `` the Best ANSWER '' you can also leave a comment to review... Demonstrate that they wrongfully cancelled your account, it will come in when... You DOUBT SENDER or RECIEVER company with all my personal identification information not! Fifth and was told my account now literally and i decide who it. From MG, no email, no worries–it is the information retained the. I thought, OK, i will work with them to resolve this.. no reason i know to you.