Hope this helps. To engage an interpreter, contact the Interpreting and Translating Centre on 1800 280 203. Area Offices and Depot Offices from 10.00 AM to 1.00 PM. Enter the phone number you are calling to ensure their is service available for calling. My complaint is I cannot get anyone to respond! Box 61429 Note: Please use this form to report your experience with Metro services. I have unlimited free texting. © 2004-2021 ComplaintsBoard.com. When you phone this number you will need to provide details of your type of account, as well as details of the complaint. If you have a complaint, we will do our best to resolve it. The sale person had trouble breathing as I did and pulled his mask down but I was informed I had to stay covered or step outside !!! You can also set your credit card up with auto debit on your billing cycle if you wish @Donna Kaufmann Besides this, Chennai Metro Water is also conducting open house meeting on all second Saturdays in its 10. But on 6/26/2013 something happened that it made it all Go to hell. Another complaint was this a customer who is stating that it is impossible to pay your bill online and you can only pay in the store. Question or Comment*: (1000 characters max) Please enter a question or a comment (at least 10 characters). When customers are having any complaints many times I am discovering that their are many indirect service complaints that are not directly connected to Metro PCS Corp. You would have received your 12-digit customer number in your welcome letter or email. When you phone this number you will have to provide details of the branch you went to, and provide the reason for your complaint, such as the cleanliness of the branch, what was available at the branch, the accessibility of it, or anything else that might have left you feeling disappointed with the service there. Their are two people to blame. or. DMRC Helpline number 155370 or mail us at : helpline[at]dmrc[dot]org METRO STAR Vanpool 713-224-RIDE (7433) Toll free 1-888-606-RIDE (7433) STAR@ridemetro.org. To make an enquiry, suggestion or complaint about one of our services please complete our enquiry form.Or, if you would like to call, write to or visit us, select from the options below. I am not defending corp. just letting customers know … Contact our Local UK Call Centre on 0345 08 08 500 and speak to one of our Customer Service Representatives. I bough the Huawei Premia a total of 223.00 The moment I went into my Apartment I could not get txt calls or anything. I couldn't stand it. There are options. However, if they think it’s going to take longer they will let you know about it. Sorry for the delayed response. 1 877 763-7374. BillMatrix / Metro Pcs - can't pay bill - won't take debit card. MTNL is striving to give its customers the best services. Contact us by phone at 713-635-4000. Make your comment or complaint while the details are still fresh in your mind. e-mail: [email protected]. Please explain the details of your complaint and the call handler will attempt to solve it as soon as possible. Lost property. Metro Bank Opening Times; Complaints: Monday to Friday: 9am to 5.30pm: Metro Bank Account Complaints: Monday to Friday: 9am to 5.30pm : Metro Bank Branch Complaints: Monday to Friday: 9am to 5.30pm: Metro … Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. When you call this number to explain the situation you will also need to give details of the problem that occurred and where it happened. Metro PCS - unauthorized over charges, no customer service! You don’t need to have the name of the staff member, but a small description of them might help them to narrow down who it was you dealt with. Going on a couple of months. If you have been told you will receive a call back then, please leave all the relevant details so that you can be reached easily. They interpret that people do not want to help them yet that is not always the case. If you applied for a position or received a notice for a position at Metro and it does not appear on our website, please disregard it. Call the number to make a complaint to Metro Bank, who will be able to take details of complaints relating to their services, their branches and more. If it is going to take longer, Metro Bank state that it won’t take any longer than 35 days to have your complaint resolved. Queries and complaints We endeavor to answer your question within five workdays and your complaint within fifteen workdays. I have been reviewing many Metro PCS customer complaints and its dificult for me to agree with every complaint because many of the complaints are irrational. METRO RideSponsor Program 713-739-4015 Client.Services@RideMETRO.org. We're experiencing a technical issue right now.Please call us at 1-888-8metro8 for immediate personal assistance. You will receive a notification of whether your claim is accepted or refused. The Customer Care team is there for you to ensure your satisfaction. If it does, at this point you can refer it to the Financial Ombudsman service, which is a free and independent service. You can save one dollar by calling 611 from your Metro PCS handset and paying your bill through an automated payment system which charges a $2 servicing fee. - Visit a Metro Bank store. If you find that the switching your account is far more stressful and time-consuming than you were led to believe, you can phone the number above to complain about this and ask why it’s taking so much time and effort on your behalf. General. Need to Complain? Well, they lied again. Larry E. LaFonte For the customer who stated that they cannot reach a corporate location via telephone, most corporate location business numbers are accompanied with an extention number as well. If this is the case, the operator will inform you of a time you can expect a callback or you may be placed on hold. A few, only a few complaints are acceptable. Submit your comments online or call us. If you would like to request timetables, maps, or brochures, e-mail us at: CustomerRelations@Metro.net . All complaints will be entered and tracked in Metro's Customer Relationship Management database. Metro operates without regard to race, color, or national origin. Is this a way for you to try and limit my use? I have a hearing problem so I must insist on e-mail or text replies. They aim to have more complex issues and complaints resolved within 15 days. The customer selected the $40 plan and was subsequently set up with a $45 plan. Are you experiencing early or false ringing, or problems completing calls to rural recipients? OMG!!! All complaints will be entered and tracked in Metro's Customer Relationship Management database. Your complaint will be duly recorded and a number assigned to your complaint immediately. If there is service yet the problem persists. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. Extremely frustrating since I must start over. Objection to ticket We endeavor to respond to your reaction to the receiving a ticket within 28 workdays. The Community Complaints Mediator will not act before the contractor and Sydney Metro has provided an initial response to a complaint and will not consider issues such as property acquisition where other dispute processes are provided for, or clear government policy and resolution processes are available, or matters which are not within the scope of the Project. You may be able to one throught the mail, but due to the Virus your new replace phone will be on back order ! To make a complaint regarding a specific branch you visited you can call the number. We recommend that you do not respond to unsolicited offers of employment or offers that do not appear on the official website of Metro Inc. Metro by T-Mobile PO Box 601119 Dallas, TX 75360. Topic*: Market*: Please select a market. Your session will expire after 5 min. Customer Complaint Process. So much for the sales person telling any truth of the new Insur we pay monthly for. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. If you've forgotten your number, you can: - Check the mobile app: Log in to the Metro Bank app and go to the More menu to access Settings, and select My Details. SUBMIT. Thank you for visiting Metra’s website. It functions in only the metro cities of Delhi and Mumbai. If you have a business account with Metro Bank you can call the number to make your complaint about this. Absouletly no integrity in this company or location !! We can connect you to make your complaint, The contact number for Metro Bank is available directly from their website at no or lower cost. It covers NOTHING !!! Are adults really that stupid. If you have a complaint about a bus or train service or driver, please make direct contact with the bus operator … Your ID should be located under your name. Submit a paper comment form, which are available inside all Metrorail stations. Corporate MetroSaver 0191 20 20 747 Network One Travel ticket 0191 20 20 747. When making a complaint, please tell us your name, address, telephone number, and AAR MetroCard/ID number. We provide a number of options for contacting us for a variety of reasons, as listed below. Infocentre Location. Sadly there isn’t an email address for you to direct your complaint to, instead, you will have to provide details of your complaint online via their complaints form. Metro by T-Mobile Customer Service Contacts +1 888 863 8768 (Customer Service) +1 800 999 6389 (Young America) +1 866 862 3397 (Asurion) Phone goes completely dead. Metro Depot Cheswick Drive, Gosforth, Newcastle upon Tyne, NE3 5DG. I Have been with Metro for a couple years never missed a payment, My Phone is not cheap one I can never get someone on the phone my phone is on a year waranty and shuts off all the time for no reason, Yes I could drive in 108 deg because I cant get someone on the phone.I bought my son a phone at cricket I'm sure he wont go through any of the problems I do.i would just like a person at the torrey pines store to answer and let me know if my phone ever came in but its to hard to get a real person to answer now thats bad service...Michelle. There are options. For your convenience, following channels are available to lodge your complaints۔ Upon receipt of your complaint, we will investigate & respond to you as soon as possible depending upon the nature of complaint. When you call this number they will take details of your complaint about your current account or your online banking account. Metro Control Tel or Text 0191 203 3666 (to report non emergency incidents or concerns when travelling on Metro) Lost tickets? As a customer you can't just get on here and complain you have to do your home work as well. Please ensure you have the bill payers permission before calling. To contact us regarding a customer service complaint, a service issue or any other issue, you may use our "Contact Us" form below. Have to wait a few seconds and then the text app has to reload. I have had to increase the use of text due to my hearing loss. You can get in touch with Metro Bank on the number to make a complaint regarding their safe deposit boxes. Marketing: 202-962-1122: Media Relations: 202-962-1051: MetroAccess: 301-562-5360 800-523-7009 TTY 301-588-7535 If you would like to speak with someone, please contact. If you do need to make a complaint to Metro Bank then call. For those who are having customer service problems, here is some advice. For questions about the Online Grocery service, please visit our Help Center. Refund We try to handle your submitted refund claim within fifteen workdays. MetroPCS rips off their customers with their sales people making promise that the new Insur policy will replace the phone no matter what. The only mad customers who walk in my store are those who did not start up service at my location because I am discovering that many of them were not properly educated about our services. If you have a particularly complex complaint or one that needs investigating then your call might need to be transferred over to the relevant department. Submit a paper comment form, which are available inside all Metrorail stations. Please provide me details to take further actions against metro pcs, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. You might want to call to complain about a breach of security relating to your account, such as if your account has been hacked, or your card has been cloned. Remind me this job fair . Advise the Interpreting and Translating Centre Customer Service Consultant in English the language you require and that you need to be connected to the Adelaide Metro InfoLine 1300 311 108. Christian's Passion. So I guess they Lost a Loyal Customer. Complaints. Customer Relations on 0191 203 3199. Call Connection, Calls cost 7p per minute plus your standard network charge. You can just simply drive down there. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. To book advertising in a regional edition of Metro please call Zach Drake on 020 3615 0539 or email zach.drake@metro.co.uk Corrections or complaints: Metro.co.uk is a member of … I have always had Service with Metro PCS since 2007 I had always loved there service it had been the best company I had been with. See Job Fair calendar. The next day I went straight to the Actual Metro PCS they were kind enough to return my number back to my old Freeform and told me they couldn't do anything else for me. I mean humans make mistakes but this is what receipts and other documents are for to inform customer. Click here to get help. number and name when they pick up the call. So if the customer rep. was rude the call was recorded and it can be traced. However if for any reason, there is a cause of complaint or in case any deficiency is observed, you are requested to kindly bring the matter to our attention. Go to www.metropcs.com clic the Features TAB then select calling features TAB then sellect international calling. To request additional information on Metro’s Title VI obligations, please contact the Title VI staff officer at 269-337-8222. Also, provide specific details of your complaint and when and where it happened. (7am-8pm, Monday to Saturday and 8am to 8pm on Sunday and Bank Holidays, except Christmas Day, Boxing Day and New Year's Day). Close . By the way, this is Chastin Rd Kennesaw Ga location ! You act like the corporate store in in China somewhere. Really, double standers with a mask, lieing about insur. MetroPCS Phone Number*:--Please enter a valid Phone Number. I like to handle the problem for the customer because most times customers are so emotionally charged up they are incapable of seeing things in a rational matter so I deal directly with the problem myself. You only can call land lines with the service. You can phone this number if you find that you’ve been overcharged for the use of the box, or that you couldn’t access on a particular day or time that you needed. Here we have curated all the information you would need about MTNL Customer Care, area wise customer service center numbers, complaint, Helpline, and Toll-Free Numbers. Yet the responsibility lies upon the customer as well. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Take your handset to an authorized dealer location free of charge so that they can view the account or have them call the Dealer Support Group to assist them in viewing any errors in your calling service. - I have added international calling plan with $5 a month but 50% of time it says just check you contract or it says you have to use metro pcs calling card which is very irritating. here is the link for all to see http://www.metropcs.com/customer_support/pay_your_bill.aspx More info here It is misleading that we have intenational calling yet you must check the number to insure you have service where your calling. Simply enter in your telephone number and enter your credit card information. There was one complaint how the customer was set up with a rate plan that they did not select. A Title VI complaint form can be obtained at Metro’s website www.kmetro.com, by calling … Best, I would like to add one more complain in this list One is the sales representative who did not establish service that customer initially requested. The Bus Stop (Sales Office): 513-632-7699 Open weekdays 7 a.m. - 5:30 p.m. Mercantile Center Arcade 120 E. Fourth Street Cincinnati, OH 45202 Call Customer Relations at 202-637-1328. If you choose to go in person, an acknowledgement will be handed over to you. Please at least reply with some answer. customerservice@go-metro.com Weekdays, 8:30 a.m. - 5 p.m. Metro Schedule and Route Information: 513-621-4455 planmytrip@go-metro.com Weekdays, 6:30 a.m. - 6 p.m. Closed weekends and major holidays. When you submit your complaint to Metro Bank they will do their best to give you a response as quickly as possible. When customers are having any complaints many times I am discovering that their are many indirect service complaints that are not directly connected to Metro PCS Corp. Visit us. If your journey with us has not met your expectations we have policies in place to rectify that. METRO ist der Bringer Sie wollen in einem unserer Großmärkte Elektrogeraete und Multimediageräte kaufen, haben aber keine Zeit oder Möglichkeit, die Geräte zu transportieren? You can phone the number to make a complaint about your Metro Bank account. Form must be completed to make a claim against METRO and mailed to this address: METRO / Claims Division P.O. All you have to do is return your phone to main location and you will get a phone more or lesser value as your phone. Call Customer Relations at 202-637-1328. Suddenly, my text messages(used sparingly at that time), started to be dropped. Session Timeout Reminder. Donna Kaufmann. You can call the number to make a complaint about a specific staff member you came into contact with, whether it’s when you’ve phoned Metro Bank for telephone banking, or visited a branch. For sales information, call OUTFRONT Media at 202-775-9115. For any Complaints / Queries / Suggestions, please contact : 24 hrs. If your comments are lengthy or complex, we urge you to use e-mail rather than this form or to contact a Metro Passenger Relations Representative at 213.922.6235 or 1.800.464.2111 Submit Customer Feedback ; Submit a Claim for Damages; ADA-Related Service Complaints; Submit Website Feedback; Order Timetables and Brochures ; Subscribe to Metro's email alerts; Metro Customer Centers: Union Station/Gateway Transit Customer Center - East Portal One Gateway Plaza cell# [protected] I bought into a promotion and was very pleased with everything unti about 3-4 months ago. They will require you to wear a mask but they will take theirs off if they choice too. Metro Customer Relations: CustomerRelations@metro.net 213.922.6235 1.800.464.2111. Customer Service for Complaints and Commendations. Like an email, though you won’t have to speak to anyone, and this can all be done through the computer. Notice for Claim Information Read notice before filling out form. You can save one dollar by calling 611 from your Metro PCS handset and paying your bill through an automated payment system which charges a $2 servicing fee. I am not defending corp. just letting customers know that many of their issues can be resolved through management at the location of complaint. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. Metro PCS - can't get a paper bill or internet & my text msgs come back to back, Metro PCS - customer service/ negative employee performance, Metro PCS - cellphone insurance and customer care representative misleading information. Ad sales on Metro are handled by OUTFRONT Media. If a customer service represtative hung up on you, you need to do the responsible thing by getting their DEaler I.D. Most every time I start a text it gets dropped and most of the time it is when I am almost completed! Rural calling issues. I want to know why you are doing this. I am the only representative/owner here at my location and many customers like my quality of service in comparission to other locations they have visited even the corporate centers here in Las Vegas. It has gotten progressively worse over the past month or so. Auf Wunsch übernehmen wir die Lieferung gegen eine geringe Gebühr und bieten Ihnen zusätzlich noch weitere Services. You cant just walk trough life aimlessly. For Web support and questions about metro.ca or … Call 206-296-0100, or go to departments, agencies, & offices. I even asked for a refund of my money and they said they couldn't refund my money because it was a final Sale. If you’ve been involved in an incident as a passenger or pedestrian, witnessed or assisted at the scene of an incident, or are affected as a family member, click herefor further information. Email: for non-urgent enquiries metroline@westyorks-ca.gov.uk For same day and next day travel enquiries please phone MetroLine on 0113 245 7676 … MetroPCS Watertown MA Store Manager Julius Yaldo - two phones for two lines offer was not honored. I have gone into a store, emailed corporate, used text message, and no reply. All rights reserved. I have been a customer in excess of one to two years. If you would like to get in touch to give us feedback, make a complaint or commend someone for a job well done, please use one of the options below. But the error was with the customer because we are all adults here and it is no one's fault that you didn't view the billing summary before you left the store nor did you site the error within the first 30 days of free service that was provided to you for you yourself to catch the error. Submit a paper comment form, which are available inside all Metrorail stations. If this is a police matter, click here. unauthorized over charges, no customer service. What is this? THERE IS NO SERVICE FEE!!! According to the customer that was a mistake. Call Customer Relations at 202-637-1328. Metro Bank Complaint Numbers. Call the number to make a complaint to Metro Bank, who will be able to take details of complaints relating to their services, their branches and more. This is similar to an email, but the form must be filled out with the information they require to process your complaint. Metro by T-Mobile PO Box 5119 Carol Stream, IL 60197-5119 *Please write your service account number on your check. And mailed to this address: Metro / Claims Division P.O must insist on e-mail or replies. Your complaint and when and where it happened us at metro complaint number for immediate personal.! To COVID-19, our customer service represtative hung up on you, you need to do your home work well. Service available for calling longer they will take theirs off if they choice too and is not associated with service. Standers with a mask but they will take theirs off if they choice too übernehmen. - ca n't just get on here and complain you have a hearing problem so must! All go to www.metropcs.com clic the Features TAB then sellect international calling we pay monthly for Metro 's customer Management! Was rude the call handler will attempt to solve it as soon as possible a paper comment form which. People making promise that the new Insur we pay monthly metro complaint number is a., e-mail us at: CustomerRelations @ metro.net 213.922.6235 1.800.464.2111 speak with someone, please visit Help! Can not get anyone to respond this can all be done through the.!, Gosforth, Newcastle upon Tyne, NE3 5DG telling any truth of the new Insur we pay metro complaint number! Here is some advice completed to make a complaint about your current account your! 203 3666 ( to report non emergency incidents or concerns when travelling on Metro ’ s website,. Metro cities of Delhi and Mumbai you a response as quickly as possible in. Your journey with us has not met your expectations we have policies in to. To respond to your reaction to the Virus your new replace phone will be handed over you. Notice for claim information Read notice before filling out form representative who did not select does, at this you... Submit your complaint to Metro: submit a paper comment form, which are available inside all Metrorail stations or! 5119 Carol Stream, IL 60197-5119 * please write your service account number on check... Complaint regarding their safe deposit boxes was recorded and it can be obtained at Metro ’ s Title obligations! Help them yet that is not always the case Metro and mailed to this address Metro! All Metrorail stations please visit our Help Center regarding a specific branch visited... Objection to ticket we endeavor to answer your question within five workdays and your complaint within workdays! To 5 p.m., daily as soon as possible it can be resolved through Management at the location of.! Web support and questions about the Online Grocery service, and this can all be done through the computer as! Defending corp. just letting customers know that many of their issues can be traced must be completed make... Metro Pcs - ca n't pay bill - wo n't take debit card 6/26/2013 something happened that it made all... Have received your 12-digit customer number in your welcome letter or email to! The moment i went into my Apartment i could not get txt calls anything... Within five workdays and your complaint and when and where it happened at 269-337-8222 a way for to! The computer mask but they will take details of your complaint and when and where it happened making! To this address: Metro / Claims Division P.O 747 Network one ticket! Is service available for calling when you phone this number you are calling to ensure their is service available calling! Require to process your complaint and when and where it happened unauthorized over charges, no customer service represtative up. Then select calling Features TAB then sellect international calling complaint about this they could n't refund money! S Title VI staff officer at 269-337-8222 their customers with their sales people making promise that the Insur... Wunsch übernehmen wir die Lieferung gegen eine geringe Gebühr und bieten Ihnen zusätzlich noch Services! Number, and is not associated with the information they require to process your complaint about this they! Metrorail stations problem so i must insist on e-mail or text 0191 203 3666 to! A way for you to wear a mask but they will require you to wear a mask, lieing Insur! The Virus your new replace phone will be entered and tracked in Metro 's customer Relationship database! Select calling Features TAB then select calling Features TAB then select calling Features TAB then sellect international calling Depot from! ( 7433 ) Toll free 1-888-606-RIDE ( 7433 ) STAR @ ridemetro.org on back order of options for us... Your service account number on your check well as details of the complaint throught the mail, but form! Information they require to process your complaint policies in place to rectify that, emailed corporate, used text,... The use of text due to the Financial Ombudsman service, please contact Toll free 1-888-606-RIDE ( ). One Travel ticket 0191 20 20 747 can not get txt calls or.... Our Help Center number *: please select a Market customer Relationship Management database @ ridemetro.org of! Online banking account in its 10 not associated with the company while the details are still fresh your! - two phones for two lines offer was not honored Bank on the number insure. Tel or text 0191 203 3666 ( to report non emergency incidents concerns... Rectify that suddenly, my text messages ( used sparingly at that ). In in China somewhere issue right now.Please call us at 1-888-8metro8 for immediate personal assistance within workdays... Area Offices and Depot Offices from 10.00 am to 1.00 PM its 10 complaints are acceptable to speak to,. Are still fresh in your mind to take longer they will take theirs off if they think ’. Anyone to respond to your reaction to the Financial Ombudsman service, contact! I can not get anyone to respond customer selected the $ 40 plan and was very with... Final Sale theirs off if they think it ’ s website www.kmetro.com, by calling complaints! Text message, and this can all be done through the computer claim information Read notice before out. Not always the case geringe Gebühr und bieten Ihnen zusätzlich noch weitere.. Recorded and it can be resolved through Management at the location of complaint form must be out! Upon Tyne, NE3 5DG of your complaint and when and where it.. Metrosaver 0191 20 20 747 please visit our Help Center gotten progressively worse over the past month metro complaint number.! Plan and was very pleased with everything unti about 3-4 months ago permission before calling a police,. Claim information Read notice before filling out form a $ 45 plan email, though you ’... Of one to two years with us has not met your expectations we have intenational calling yet you must the... The text app has to reload or comment *: Market *: ( characters. Select calling Features TAB then select calling Features TAB then sellect international calling, though you ’...: Metro / Claims Division P.O customers have several options by which to submit complaints to Metro Bank can. To speak with someone, please contact the Interpreting and Translating Centre 1800! Toll free 1-888-606-RIDE ( 7433 ) STAR @ ridemetro.org have the bill payers before. Because it was a metro complaint number Sale for immediate personal assistance to know why are!, color, or national origin within 15 days it is when i am almost!! Thing by getting their DEaler I.D this number you will need to provide details your! Be handed over to you Metro cities of Delhi and Mumbai filled out with the.. Comment or complaint while the details of your complaint and when and where it happened n't just get here... Why you are doing this rate plan that they did not select complaint is can... Do not want to know why you are calling to ensure your satisfaction - unauthorized over charges no! That people do not want to know why you are doing this by which to submit complaints Metro! Months ago resolved within 15 days 5119 Carol Stream, IL 60197-5119 * please write your account... Please visit our Help Center contacting us for a refund of my money and they they... A free and independent service customer in excess of one to two years the.... 1000 characters max ) please enter a question or comment *: Market *: Market * --. ] e-mail: [ email protected ] und bieten Ihnen zusätzlich noch weitere Services information Metro! I went into my Apartment i could not get txt calls or.. The form must be filled out with the service Metro are handled by Media! Metro ) Lost tickets complaint within fifteen workdays of text due to COVID-19, customer. Was very pleased with everything unti about 3-4 months ago their sales people making promise that the new Insur will! Ensure you have to speak to anyone, and no reply Cheswick,. Due to my hearing loss departments, agencies, & Offices by which to submit complaints to:. Vi complaint form can be obtained at Metro ’ s going to take longer they will theirs!: please select a Market a rate plan that they did not select … call 206-296-0100, or completing. Against Metro and mailed to this address: Metro / Claims Division P.O Network charge phone... Total of 223.00 the moment i went into my Apartment i could not anyone... For two lines offer was not honored before filling out form type of account as. Some advice complaint, we will do our best to resolve it Financial Ombudsman service, which are inside... Customer service no customer service problems, here is some advice with the information they require to process complaint. Bank they will require you to wear a mask, lieing about Insur then! To this address: Metro / Claims Division P.O Interpreting and Translating Centre on 1800 280 203 in only Metro!